If you're having difficulty with banking online, you can request a call back from a Kiwibank banking specialist. Submit your details below and one of our team will get back to you within the next 48 hours.

To access Internet Banking directly, click here.

You can also try calling us on 0800‍ 113‍ 355 or from overseas +64‍ 4‍ 473‍ 1133‍ but please be aware that we're currently experiencing longer wait times than usual.

First name *

Last name *

Phone number * (numbers only, please include country code if calling from overseas)

Email address *

Are you an existing Kiwibank customer? *

Yes

Access number (numbers only)

Preferred time of call (NZ time)

Morning

Afternoon

Evening

What would you like to talk to us about? (choose one or more)

Making payments

Transferring funds

Changes to my home loan

Help with my credit or debit card

Opening a new account or investment

Help with my business banking

Additional business banking lending

COVID-19 support

Insurance enquiry

Joining Kiwibank

Other (such as access from overseas)

Is there anything else you'd like us to know?

I've read and understand Kiwibank's Privacy Policy relating to the use of my information *